Important Information
Before ordering medication or contacting the Practice, please read the below messages:
- Castle Healthcare Practice does not give parents proxy access to their children’s online records.
- Please ensure you have nominated a pharmacy for your prescriptions to be sent electronically to, once authorised. This can be done in the NHS App.
- Medication can also be ordered via the NHS App, directly through your pharmacy, or by completing the paper request slip at the reception desk.
- Medication requests are not taken over the phone.
You must register at reception for Online Service access
Registration for online services is separate from registration with the GP practice. To register, just show a receptionist your photo ID. They will set up your request and hand over your own personal username and password. This account is usually activated within 24 hours. You are free to change your password at any time. This registration method ensures your identity can be verified by us and your personal details cannot be accessed by others.
I'm not confident in using the internet - Where can I get help?
There are a number of different services for people who need internet training such as UK online centres. Others are provided by local authorities, colleges and charities. The best place to start would be your local library. On this site we created simple tips and instructions that can help you to become a more confident internet user, including how to keep yourself and others safe online.
