The NHS App - 
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. Services include; ordering repeat prescriptions and presenting your Covid-19 Pass.
Download the app at: NHS App

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If you are not a patient of Castle Healthcare Practice, but are registered with a Rushcliffe GP Practice and would like to submit a request, visit: Rushcliffe Online Access




Holiday Preparation

In the lead up to going away on holiday, please ensure you have checked your medication and healthcare requirements prior to travel.
Travel vaccination appointments need to be booked at least 6 weeks before travel. For more information, visit: CHP - Travel Advice & Services
If you are going to run out of medication during your holiday, please ensure you contact the Practice prior to travel. Standard medication requests can take up to 48 (working) hours to be processed. If you require a review this may further extend the time to prescribe your medication. Medication requests will not be given urgent on the day appointment slots.

If you require quantities of medication that differ to what you are normally prescribed i.e. you are going on a long trip, or you require alternative support/medication i.e. delaying of a menstrual cycle, please ensure you contact the Practice 4 weeks prior to travel to book a routine appointment. These requests will not be given urgent on the day appointment slots.


New NHS prescriptions (including current repeat medication) cannot be issued to patients who are outside of the UK. Please ensure you are aware of how to access healthcare abroad, including obtaining medication. For more information, visit: CHP - Practice Policies

For information on how to access NHS support whilst on holiday in the UK, visit:

For information on healthcare abroad, visit:



Bank Holidays & Half Day Closures


For information on forthcoming Bank Holiday closures and half day closures, visit: Bank Holidays & Other Closures



Strike Action

Unless specified by the Practice, we will remain open as normal during planned industrial action.
Please attend your appointment as normal unless you are contacted and told otherwise. We may experience a higher volume of calls and contact from patients making enquiries than usual during these dates, please bear with us and be patient during this time. We apologise for any inconvenience, please be kind to our colleagues when you speak to them.
For more information, including dates of future industrial action, visit:
 NHS England - Information for the public on industrial action


Here’s 7 ways you can help the NHS:

  1. Only call 999 or attend A&E departments for serious accidents and for genuine emergencies.
  2. If you are unsure where you should go, NHS 111 can help – search online for “NHS 111” or dial 111 from any phone. This will make sure you are seen in the right place and by the right person.
  3. Consider using Urgent Treatment Centres. They can treat injuries including sprains, strains, suspected fractures, bites, cuts, scalds, and other non-life-threatening conditions. Waiting times are usually much shorter than A&E. We have UTCs at:
  • Nottingham – The NHS Urgent Care Centre (next to the BBC building) is open every day from 7am-7pm. You don’t need an appointment to attend. Seaton House, London Road, Nottingham, NG2 4LA Tel: 0115 883 8500
  • Newark – Newark Hospital is open 9am-10pm (last patient admitted at 9.30pm). It can be found on Boundary Road, NG24 4DE
  • Ilkeston Community Hospital – is open 8am – 8pm. It can be found on Heanor Road, Ilkeston, Derbyshire, DE7 8LN. You can book into this service via 111. For other non-urgent cases, when you need medical advice and it’s not an emergency, please speak to your GP practice or a pharmacist. 
  1. Use the NHS App for access to a wide range of services and information, such as accessing medical records, booking and managing appointments, reviewing medication and ordering prescriptions as well as checking symptoms.
  2. Flu and Covid-19 are currently circulating in the community, so stay at home if you have symptoms and get your jabs if you are eligible. More details about how to get your flu and Covid-19 jab can be found here – Flu vaccine – NHS ( and here
  3. Members of the public can also help ease pressures by using their local pharmacy. Pharmacies can help with allergies, constipation, headaches, earaches and many other ailments.
  4. Anyone who is in mental health distress should call the Mental Health Crisis Line: 0808 196 3779 – the helpline is open 24 hours a day.



CQC Inspection Report - 21st January 2016


For more information, visit: Castle Healthcare Practice - Care Quality Commission Report

(Site updated 21/09/2023)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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