The NHS App - 
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. Services include; ordering repeat prescriptions and presenting your Covid-19 Pass.
Download the app at: NHS App

Covid-19/Coronavirus Information


Covid-19 Boosters Now Available

Book online: NHS - Covid Vaccination

Book via phone: call 119

Please do not contact the Practice directly with queries regarding Covid-19 vaccinations, as we are unable to assist.

See below for further resources and support.


Booking a Vaccination or Test & Current Restrictions

Everyone aged 5 and over can now get a 1st and 2nd dose of the Covid-19 vaccine. People aged 16 and over, and some children aged 12 to 15, can also get a booster dose. For more information, visit: NHS - Covid-19 Vaccination
To book a Covid-19 vaccination or request a test, visit:
For current Covid-19 restrictions, visit:

There is currently no 'walk-in' Covid-19 vaccination service offered by Castle Healthcare Practice.
Please do not contact the Practice directly to book any Covid-19 vaccinations as we do not have access to the booking system.

For information relating to the AstraZeneca vaccine, visit: GOV.UK - AstraZeneca Vaccine



PPE Guidance Within The Practice

Following the government’s announcement to reduce Covid-19 restrictions, we respectfully request that patients continue to wear a face mask and maintain social distancing within Embankment Primary Care Centre. This is to ensure the safety and wellbeing of our staff and our patients, some of which are extremely vulnerable.

This guidance will be subject to regular review, with the safety of staff and patients paramount to this decision.

We apologise for any inconvenience this may cause and we appreciate your understanding during this time.


Covid Pass

NHS England have informed us that GP practices will not be providing proof of vaccination history, recovery letters or travel passports relating to the Covid-19 vaccine.
The Practice is not able to provide patients with a letter that shows your Covid-19 vaccination status.
People in England who have been fully vaccinated against Covid-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine.

Vaccine status for patients over 13 years old is available from: 

Vaccine status for patients under 13 years old is available from: 

If you do not have access to a digital Covid Pass, you can request a paper Covid Pass: 
NHS - Covid-19 Pass Letter 

For more information on the Covid Pass please visit NHS - Covid Pass or phone 119 (NHS - When To Call 119). 

Please do not contact the Practice with queries relating to the Covid Pass, as we are unable to support.


Recovery Certificates, Missing Data on the NHS App & Mask Exemption

Recovery Certificates/Fit To Fly Letters - All patients wishing to obtain a 'Covid Recovery Certificate' or a 'Fit To Fly Letter' should source them through a private provider prior to travel - These are not services offered by the Practice.
Missing Data on the NHS App - To report a problem with the NHS App contact: NHS Covid-19 App Support 
Missing Data on the NHS App - To report missing Covid-19 vaccination data on the NHS App ring 119.
Please do not contact the Practice regarding the NHS App or its functionality as we do not have access to its content.
Mask Exemption -
GPs will not issue exemption letters regarding face masks. GPs are unfortunately not able to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask.



Confirmed or Suspected Covid-19

If you have had Covid-19 or suspect you have had Covid-19, but have not been admitted to hospital click here for advice and information.



Covid-19 Research Studies

Click here to view research studies, including those related to Covid-19 and its vaccination.


Post Covid-19 Support and Information

If you are still struggling with symptoms after having Covid-19 we recommend you visit:


Your COVID Recovery | Supporting your recovery after COVID-19




How will we be operating?

  • We have been and will continue to be open Monday-Friday from 8:00am – 6:30pm.
  • We are providing GP, Nursing, Health Care Assistant and Phlebotomy services.
  • We are currently providing a combination of face-to-face and telephone consultations.
  • We are asking patients to stick to one problem per one appointment, so that appointments do not over run and we minimise patient contact in the waiting area.
  • Until confirmed by the Practice, all of our patients should wear a face covering if you enter the building. 
  • If you are asked by one of our clinicians to attend the Practice, then please follow the directions that they have given you.
  • All of our clinical staff will be wearing PPE during a face-to-face consultation.
  • We are now allowing some pre-bookable appointments for both GP and Nursing services; these appointments must be booked via our reception team or by using the online service.
  • Our aim is to limit and stagger the number of patients that we have entering the practice to prevent the risk of infection to patients and staff, we are working in a modified system so as such please bear in mind the below factors:
    • You may not be able to see your usual clinician.
    • You may not have as much choice as previously with appointment times.
    • We are encouraging patients to still attend for routine childhood immunisations and smear tests.
    • Where possible, all prescriptions will be sent electronically back to the pharmacy of your choice. This will prevent you from having to come to the Practice. If you have not nominated a pharmacy of your choice, then please tell one of our reception team, who will record it on your clinical record.
    • The sit and wait blood clinic has also temporarily been suspended and will operate on a pre-booked appointment basis.



What can you do for us?

We do please ask that during these stressful and uncertain times you bear with our staff as we all try to serve you to the best of our abilities with the restrictions we are working within. Our staff have continued to work extremely hard during these challenging times and we do ask that you are patient and polite with all NHS workers.

Please only enter the building for the following reason:

  • you have a pre-booked face-to-face appointment
  • dropping off a sample
  • picking up a sample bottle

Pharmacy:  Please use the entrance at the top of the steps outside the building, there is no access from within the building


  • To drop off a repeat prescription request please use the designated Castle post box outside the Physio entrance to the building.
  • Order direct from your designated pharmacy.
  • Order via the online ordering facility on our website if you are registered for this service.
  • Order via the NHS App.

If you’re attending the Practice for an appointment:

  • Should you have an appointment booked to come into the Practice, and then start to feel unwell with suspected COVID symptoms please telephone us, and inform us before coming to the Practice.
  • Please maintain a safe social distance between yourself, other patients and Practice staff.
  • Please do not arrive early, if you are early please wait outside until your appointment time. We are asking you to do this to minimise the amount of time that you spend in our waiting area.
  • The self-check in screens are available for use but we would encourage washing your hands or using gel after touching the screen.
  • Unless absolutely necessary please attend your appointment alone, if this isn’t possible please only bring one other person.
  • Should you arrive with additional people please note that they may be asked to wait for you outside or in the car. These measures are to ensure the safety of our staff, other patients and the person(s) accompanying you.

The reception team are passing on this advice and direction from the Practice Partners.

Home visits are very limited and come with additional risk factors, so where possible patients are asked to attend the Practice.


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