The COVID pandemic has been a difficult time for everyone. We hope that all our patients are keeping safe and well during this turbulent time. We hope that you are keeping abreast of the latest government guidance regarding the measure that each of us should put into to ensure that we limit our chance of contracting the virus and passing it on to others.
Throughout the pandemic, the guidance of how we should provide patient care has changed dramatically and the Practice has had situation the Practice has been open Monday to Friday 8.00 – 18.30 each day. However we have had to modify the delivery of our service based on Department of Health advice and guidance.
What you can expect from us?
What can you do for us?
- We do please ask that during these stressful and uncertain times you bear with our staff as we all try to serve you to the best of our abilities with the restrictions we are working within. Our staff have continued to work extremely hard during these challenging times and we do ask that you are patient and polite with all NHS workers.
Please only enter the building for the below reasons:
You have a pre-booked face to face appointment
Dropping off a sample
Picking up a sample bottle
Pharmacy – please use the entrance at the top of the steps outside the building, there is no access from within the building
- To drop off a repeat prescription request please use the designated Castle post box outside the Physio entrance to the building
- Order direct from your designated pharmacy
- Order via the online ordering facility on our website if you are registered for this service
- If you’re attending the Practice for an appointment:
- Should you have an appointment booked to come into the Practice, and then start to feel unwell with suspected COVID symptoms please telephone us, and inform us before coming to the Practice.
- Please maintain a safe social distance between yourself, other patients and Practice staff.
- Please use the toilet and have a bath/shower before coming in for your appointment and wear a fresh set of clothes.
- Please do not arrive early, if you are early please wait outside until your appointment time. We are asking you to do this to minimise the amount of time that you spend in our waiting area. If you enter the Practice more than 5 minutes before your appointment time you will be asked to wait outside or in your car and return 5 minutes before your appointment is due
- The self-check in screens are available for use but we would encourage washing your hands or using gel after touching the screen.
- Unless absolutely necessary please attend your appointment alone, if this isn’t possible please only bring one other person. Should you arrive with additional people please note that they will be asked to wait for you outside or in the car. These measures are to ensure the safety of our staff, other patients and the person (s) accompanying you.
The reception team are passing on this advice and direction from the GP team.
- Shielding patients – you will be given specific instructions upon booking an appointment. If you’re a shielding patient who has been asked to come in for a clinical reason, please be assured that extra precautions are in place to safeguard your welfare.
- Home visits are very limited and come with additional risk factors, so where possible patients are asked to attend the Practice.
Guidance Coming from the Press
- Patient antibody testing – You may have seen articles about having antibody testing done with other blood tests, at present (July) this facility is not available as yet, when it is, we will publish some additional information on this web page.
- Letters for non-shielding patients – we are not able to do a letter for your employer if you have concerns about returning to work. We encourage you to have a discussion with your employer about your concerns and see if there are any reasonable measures that can be put in place to help ensure a smooth return to work.
General Covid Information
Suspected COVID-19 Symptoms
If you suspect that you have any symptoms of COVID-19, please log on to https://111.nhs.uk/covid-19 and complete the online Coronavirus symptom checker. If you do not have online access, then please call 111.
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19