Noticeboard

 
The NHS App - 
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. Services include; ordering repeat prescriptions and presenting your Covid-19 Pass.
 
Download the app at: NHS App

 

Opening Times

Monday8:00am – 6:30pm
Tuesday8:00am – 6:30pm(Enhanced Access Service Appointments 6:30pm – 8:00pm)
Wednesday8:00am – 6:30pm(Enhanced Access Service Appointments 6:30pm – 8:00pm)
Thursday8:00am – 6:30pm
Friday8:00am – 6:30pm
Saturday8:30am – 5:00pm(Enhanced Access Service Appointments Only)
Sunday8:30am – 5:00pm(Enhanced Access Service Appointments Only)

 

The Practice is closed at weekends and on bank holidays

Phone lines are open 8:00am – 6:30pm (Monday - Friday) 

 

calendar

Appointments

For your convenience, our healthcare professionals provide appointments throughout the day. The practice will try to provide an appointment with the clinician of your choice. If this is not possible, an explanation will be offered.

The appointment system offers a variety of appointments to suit your needs. Patients can pre-book appointments up to 4 weeks in advance or see the clinician on the same day (subject to availability). Our healthcare team offer both face-to-face and telephone consultations.

Appointments may be booked:

  • By the Online Service
  • By telephone on 0115 883 26 26 (during Practice opening hours)

  • In person at the reception desk (during Practice opening hours)

See 'Types of Appointment' tab for an in-depth explanation of the process.

                                                                                                                                                                                                                              

Rushcliffe Enhanced Access Service

As a Rushcliffe patient you can access routine appointments in the evenings and at weekends. These appointments are best suited for things that will not need ongoing review by your usual practice.
 
You can book through your surgery during opening hours, for appointments between 6:30pm and 8:00pm in the evening on weekdays and between 8:30am and 5:00pm at weekends. If you request one of these appointments, which are outside of usual working hours you will be offered a slot with a Rushcliffe GP, Nurse, Healthcare Assistant or First Contact Physiotherapist at one of four locations across the borough.
 
The location will depend on the day of your appointment.
 
The additional evening and weekend appointments will be available at:

  • East Bridgford Medical Centre
  • Castle Healthcare Practice in West Bridgford
  • Keyworth Medical Practice
  • East Leake Health Centre

 
PLEASE NOTE THAT ALL EXTENDED HOURS APPOINTMENTS ARE PRE-BOOKABLE ONLY, BY CONTACTING YOUR OWN GP PRACTICE.

 
THERE IS NO WALK-IN SERVICE OFFERED.
  
IF YOU REQUIRE MEDICAL ASSISTANCE BEFORE 8:00AM OR AFTER 6:30PM, PLEASE CALL 111.
IF YOU REQUIRE URGENT MEDICAL ASSISTANCE ANY TIME, CALL 999.

  

Chaperones

Sometimes it is helpful to both the patient and the doctor to have another person in the room during a physical examination. Chaperones provide reassurance for both the patient and the doctor. For more information, ask to see our policy. 

We would normally prefer patients under the age of 16 years to be accompanied by their parent or guardian. However, we appreciate this is not always practicable and are willing to see patients who are under 16 alone.

 

Translation Services

Translation services are available for non-English speaking patients by prior arrangement with the receptionist.

For more information, visit: Accessibility Information

 

Cancellations 

If you cannot attend an appointment for any reason please inform us as soon as possible in order that we may allocate it to someone else.  Please also see the 'Did Not Attend Policy' tab.

 

If You're Late For Your Appointment

Up To 15 Minutes Late

You will be marked as arrived on the system and every effort will be made to accommodate you being seen. You will be informed that you will need to wait and that you may have to see another clinician. If it is not possible for you to see a clinician, you'll have to rebook your appointment, unless clinically urgent.

Over 15 Minutes Late

You will be informed that you need to rebook your appointment, unless clinically urgent.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website