Types of Appointments that are Available
Routine Appointments are available up to 4 weeks ahead.
Patients have a choice over how they consult with their GP or Advanced Clinical Practitioner. Patients are able to choose whether they see their GP or Advanced Clinical Practitioner face-to-face or speak with them over the telephone. Nurse Prescribers, Practice Nurses, and Healthcare Assistants offer face to face pre-bookable appointments only.
Acute Appointments (need to be seen on the day) are only available for urgent medical conditions, that require immediate attention. The receptionist will take brief details about your problem to enable them to triage you to the correct clinician. If your appointment is not medically urgent, you will be offered a routine appointment (as above).
Please note, acute appointments are not for life threatening injuries or emergencies. In the event of a medical emergency, call 999.
Telephone Appointments are extremely useful if you do not require a physical examination.
Please be aware the receptionist may need to ask a few questions to ascertain if your problem is suitable to be dealt with over the telephone. You will be asked for your preferred contact telephone number and will be given an approximate time period when you will be called by the clinician.
If you miss the telephone call, you will need to re-arrange your appointment.
Please ensure we have your correct contact details.
There may be times when the Practice reaches maximum capacity, therefore meaning we are unable to continue to book urgent on the day appointments for the remainder of the day. This decision to safeguard patients already booked in for appointments will only be made when necessary. Therefore allowing our clinicians to continue to deliver safe and appropriate care.
Under these rare circumstances, patients will not be left without available options for care. Options may include:
- Call the Practice the following working day at 8:00am to check appointment availability
- Visit a pharmacy for advice
- Call NHS 111
- Visit the Urgent Care Centre
- Visit the Emergency Department
For further information on how to access these services, visit: Who To Contact When The Practice Is Closed
Whilst we encourage our patients to come to the surgery where we have the proper equipment and facilities available, we do appreciate this is not always possible. If you do need a home visit, you can help us by calling reception before 10:00am on Tel: 0115 883 2626
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Blood Test Appointments
For information on blood tests and the 'Sit and Wait' Clinic, visit: CHP - Tests & Results - Blood Tests