Types of Appointments that are Available
Routine Appointments are available up to 4 weeks ahead. A number of these appointments are also available online, but patients must pre-register at reception first to use this service. Appointments to see a GP or Advanced Clinical Practitioner are a mixture of telephone and face to face pre bookable appointments. Appointments for the nurse prescriber, practice nurses, and healthcare assistants are face to face pre-bookable.
If you wish to consult with a preferred clinician we will endeavor to meet your request. However if this is not possible we will offer you a choice.
Acute Appointments (need to be seen on the day) will be logged by a receptionist for the duty doctor to phone you back. The doctor will be able to assess your condition and arrange for you to be seen on the same day if necessary. The receptionist will take brief details about your problem to enable them to prioritise and direct your medical issue appropriately.
Telephone Appointments are extremely useful if you do not require a physical examination.
A telephone appointment may arranged either by calling reception or by booking via the online service.
Please be aware the receptionist may need to ask a few questions to ascertain if your problem is suitable to be dealt with over the telephone. You will be asked for your preferred contact telephone number and will be given an approximate time period when you will be called by the clinician.
If you miss the telephone call, you will need to re-arrange your appointment.
Please ensure we have your correct contact details.
Whilst we encourage our patients to come to the surgery where we have the proper equipment and facilities available, we do appreciate this is not always possible. If you do need a home visit, you can help us by calling reception before 10:00am on Tel: 0115 883 2626
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.