New Patient Registration

If you live within the catchment area for Castle Healthcare Practice and would like to register, please download the relevant forms below.

You need two forms for each person registering:

1. The adult form (patients aged 17 and over - click here) or the child form (patients aged 0-16 - click here)
2. The family doctor service registration form - click here

Please bring your NHS number, photo ID (Passport, Driving License, Visa) and proof of your address (Utility bill, bank statement etc) to reception.
 
Please note - If you are taking any regular medication you will need an appointment to speak a GP before a repeat prescription can be issued. 

New Patients - We are required to provide a named and accountable GP for all patients.
Yours is the Registered and Usual GP automatically allocated when registering at Castle Healthcare Practice. If you require more information please ask at reception.  This may not necessarily be the GP that you choose to see.
 

Practice Catchment Area

We welcome all patients living within our practice area and operate a non-discrimination policy.  Click on the link below to see our Catchment Area.

Castle's Catchment Area Map

If you move outside of our practice catchment area you will be sent a letter asking you to re-register at a practice closer to your new home.

Changes to Personal Details

Please notify the receptionist of any change of address or telephone number. Please also let us have your mobile telephone number.  If you give consent for SMS messaging, we will contact you to send appointment reminders and other messages.

Guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them.  You can download the guide below.

Click here to view 'A Patient Guide To GP Services'

Castle Healthcare Practice Policy

We do not accept permanent registration requests from patients who permanently reside outside of our catchment area.

For more information, visit: NHS - How to register with a GP surgery

Temporary Registration

You can register as a temporary patient if you're in the area for longer than 24 hours but less than 3 months.

If you'll be in the area for longer than 3 months, you'll have to re-register as a temporary patient or permanently register with the practice.

You can receive emergency treatment from a GP surgery for up to 14 days – for example, if you fall ill while on holiday. If your treatment will last longer than that, you'll have to register as a temporary or permanent patient.

For more information, visit: NHS - How do I register as a temporary resident with a GP? and How can I see a GP if I'm away from home?

To register as a temporary patient, download and complete the Temporary Resident Registration Form and bring a copy to reception.

NHS England Guidance for Temporary Residents

NHS England guidance for patients that are registered as a patient in England and staying away from their home address (within England):

• Routine appointment - Contact your own GP surgery and ask for a telephone consultation.
• If a face-to-face appointment is required, you will be directed to the nearest Urgent Care/Walk-In Centre. This applies to all patients, including students at home from university for holidays.
  • The nearest Urgent Care Centre is - Seaton House, London Road, Nottingham, NG2 4LA.
  • For more information, visit: NHS - Nottingham Urgent Care Centre
• If you require a repeat prescription you should contact your own GP surgery and ask for a prescription to be sent electronically to a pharmacy near you. You are able to ask a pharmacy for a 5 day emergency supply of medication, if required.

NHS England guidance for patients from other countries and are not registered as a patient in England:

• The above Urgent Care/Walk-In Centre guidance applies.

NHS App

The most efficient method of accessing online services is now via the free NHS App. Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services online, including ordering repeat prescriptions and accessing health information.

For more information, visit: NHS App

Online Service

Patients are also able to access online tools via the 'Online Services' page on our website. 

Online services do not replace traditional ways of contacting your GP over the phone or in person. They simply offer additional ways to interact with your GP, making it easier and more convenient.

For example, you can book and cancel appointments, order your repeat prescription, or look up your medications online.

In return, it's hoped the services will free up phone lines for people with no internet access, and enable GP practices to manage appointments and telephone calls more efficiently.

You must register at reception for Online Service access

Registration for online services is separate from registration with the GP practice. To register, just show a receptionist your photo ID. They will set up your request and hand over your own personal username and password. This account is usually activated within 24 hours. You are free to change your password at any time. This registration method ensures your identity can be verified by us and your personal details cannot be accessed by others.

I'm not confident in using the internet - Where can I get help?

There are a number of different services for people who need internet training such as UK online centres. Others are provided by local authorities, colleges and charities. The best place to start would be your local library. On this site we created simple tips and instructions that can help you to become a more confident internet user, including how to keep yourself and others safe online.

GP2GP

GP2GP allows patients' electronic health records to be transferred directly, securely, and quickly between their old and new practices, when they change GPs. This improves patient care by making full and detailed medical records available to practices, for a new patient's first and later consultations.

For more information, visit:

• NHS - GP2GP

• GP2GP Transfer Info Sheet.pdf

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Open the leaflets in one of the following languages:

English	Urdu
Albanian	Hindi
Arabic	Lithuanian
Bulgarian	Polish
Chinese (Cantonese)	Portuguese
Chinese (Mandarin)	Spanish
Russian	French
Turkish	Punjabi
Gujerati	Somali
Croatian	Bengali
Farsi