Who To Contact When The Practice Is Closed
Self Care
If you have a cough, cold, headache or other minor ailment try treating yourself at home first.
Please remember that self-care for common conditions can help free up our GPs’ time, making it easier to get an appointment when you have a more serious condition.
The NHS symptom checker may provide useful information and treatments relating to your symptoms - NHS - Symptom Checker
Pharmacists
Pharmacists are highly trained health professionals and can give you confidential health advice for a range of common illnesses and complaints.
For many coughs, colds, aches and pains your local pharmacy will be able to help. Just give them a call or drop in – there’s no need to make an appointment.
Your pharmacist can also help you decide if you need to see a doctor or nurse.
For more information about how pharmacies can help you and where to find your closest pharmacy, visit: NHS - How Your Pharmacy Can Help
NHS 111
111 is the free NHS non-emergency number.
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.
Call 111 if:
- you need medical help fast but it’s not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don’t know who to call or you don’t have a GP to call
- you need health information or reassurance about what to do next
For more information, visit: NHS - When To Use 111
GP Out of Hours
Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency Care Practitioners.
This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend NEMS Urgent Treatment Unit, Queens Medical Centre, Derby Road, Nottingham, Nottinghamshire, NG7 2UH if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.
During out of hours you should contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.
For more information, visit: NHS - Out of Hours
NHS Urgent Care Centre
The NHS Urgent Care Centre is based at Seaton House, London Road, Nottingham, NG2 4LA. The centre offers assessment and treatment for health conditions that are urgent but non-life-threatening such as:
- Minor burns and scalds
- Minor head injury with no loss of consciousness
- Skin infections and animal bites
- Suspected broken bones, sprains and strains (X-ray is available on site)
- Eye infections and minor eye injuries
No appointment is needed: just drop in between 7am and 7pm 365 days a year.
For more information, visit: NHS - Nottingham Urgent Care Centre
Emergency Department (Formerly A&E)
The Emergency Department (ED) is for life-threatening accidents and emergencies only. Before you go there, ask yourself, “Is it a real emergency?”
If not, please consider using other local health services before you visit ED.
The Emergency Department is located at; Queens Medical Centre, Derby Road, Nottingham, NG7 2UH. Telephone: 0115 9249924.
For more information, visit: NHS - When To Go To ED
Life Threatening Emergency
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
These emergencies can include:
For more information, visit: NHS - When To Call 999