Appointment Information
For your convenience, our healthcare professionals provide appointments throughout the day. The Practice will try to provide an appointment with the clinician of your choice. If this is not possible, we will offer you a choice.
The appointment system offers a variety of appointments to suit your needs. Patients can pre-book appointments up to 4 weeks in advance or see a clinician on the same day (subject to appointment availability). Our healthcare team offer both face-to-face and telephone consultations.
Appointments may be booked:
- By the Online Service
- By a booking link sent via text message
- By telephone on 0115 883 26 26 (during Practice opening hours)
- In person at the reception desk (during Practice opening hours)
Routine Appointments
Routine appointments are available up to 4 weeks ahead.
Patients have a choice over how they consult with their GP or Advanced Clinical Practitioner. Patients are able to choose whether they see their GP or Advanced Clinical Practitioner face-to-face or speak with them over the telephone. Nurse Prescribers, Practice Nurses, and Healthcare Assistants offer face to face pre-bookable appointments only.
Acute Appointments (need to be seen on the day)
Acute appointments are only available for urgent medical conditions, that require immediate attention. The receptionist will take brief details about your problem to enable them to triage you to the correct clinician. If your appointment is not medically urgent, you will be offered a routine appointment (as above).
Please note, acute appointments are not for life threatening injuries or emergencies. In the event of a medical emergency, call 999.
Telephone Appointments
Telephone appointments are extremely useful if you do not require a physical examination.
Please be aware the receptionist may need to ask a few questions to ascertain if your problem is suitable to be dealt with over the telephone. You will be asked for your preferred contact telephone number and will be given an approximate time period when you will be called by the clinician.
If you miss the telephone call, you will need to re-arrange your appointment.
Please ensure we have your correct contact details.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order that we may allocate it to someone else.
Appointments can be cancelled by phoning reception on 0115 883 2626 during opening hours or via the cancellation link received by text message (if applicable).
Communication Support
The Practice is able to provide support to patients with communication requirements i.e. translation services.
For more information, visit: Accessibility Information
Did Not Attend Policy
Please note that due to an increase in the number of wasted appointment through patients’ non-attendance, it has become necessary to implement the following policy:
If you repeatedly fail to attend appointments over a 12 month period, you may be removed from the Practice list and be required to find an alternate Practice to register.
If you cannot attend your appointment for any reason, please let us know as soon as possible, giving at least 24 hours’ notice. We can then offer the appointment to another patient.