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Castle Healthcare Practice

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Latest News

10th July 2025 – Half Day Closure

To allow for essential training, Castle Healthcare Practice will close at 12:00pm on 10th July 2025. The Practice will reopen […]

Weight Loss Injections

Weight-loss injections on the NHS are only for people with highest clinical need. A very specific group of people with […]

Lift Out Of Order

Please be aware that the lift at Embankment Primary Care Centre is currently out of order. Our lift maintenance company […]

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency Care Practitioners.

This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend NEMS Urgent Treatment Unit, Queens Medical Centre, Derby Road, Nottingham, Nottinghamshire, NG7 2UH if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.

The NHS Urgent Care Centre is based at Seaton House, London Road, Nottingham, NG2 4LA. The centre offers assessment and treatment for health conditions that are urgent but non-life-threatening. No appointment is needed: just drop in between 7am and 7pm 365 days a year.

Advice from a pharmacist
Pharmacists can offer advice on a range of illnesses, such as coughs, colds, sore throats, ear infections and aches and pains.

They can also give advice about medicines. This includes how to use your medicine, worries about side effects or any other questions you have.

If they cannot help you themselves, they can refer you to a GP or other health professional.

Treatment from a pharmacist
Pharmacists can suggest treatments that do not need a prescription for a range of conditions.

Most pharmacies can also offer prescription medicine for some conditions, without you needing to see a GP or make an appointment. This is called Pharmacy First.

Conditions they can offer prescription medicine for are:
– impetigo (aged 1 year and over)
– infected insect bites (aged 1 year and over)
– earache (aged 1 to 17 years)
– sore throat (aged 5 years and over)
– sinusitis (aged 12 years and over)
– urinary tract infections (UTIs) (women aged 16 to 64 years)
– shingles (aged 18 years and over)

If you are not within these age ranges, a pharmacist can still offer advice and support decisions about self care treatment with over the counter medicines, but you may need to see a GP for treatment.

If you go to a pharmacy with one of these conditions, the pharmacist will offer you advice, treatment or refer you to a GP or other health professional if needed. They will also update your GP health record, but your information will not be shared with anyone else.

Most pharmacies can provide prescription medicine for these conditions but contact them before visiting to check.

For more information, visit:
NHS – How pharmacies can help
NHS – Find a pharmacy
Your NHS number is a 10 digit number unique to you. It helps healthcare staff and service providers identify you correctly and match your details to your health records.

Click here to use the ‘find your NHS number’ service.

You do not need to know your NHS number to use NHS services, but it can be useful to have it.

Online Services

You can use Online Services to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.