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Castle Healthcare Practice

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Mask Update

Following updated guidance from NHS England on 6th October 2023, the following policy for mask wearing within the Practice has now […]

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency Care Practitioners.

This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend NEMS Urgent Treatment Unit, Queens Medical Centre, Derby Road, Nottingham, Nottinghamshire, NG7 2UH if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.

The NHS Urgent Care Centre is based at Seaton House, London Road, Nottingham, NG2 4LA. The centre offers assessment and treatment for health conditions that are urgent but non-life-threatening. No appointment is needed: just drop in between 7am and 7pm 365 days a year.

As a Rushcliffe patient you can access routine appointments in the evenings and at weekends. These appointments are best suited for things that will not need ongoing review by your usual practice.

You can book through your surgery during opening hours, for appointments between 6.30pm and 8pm in the evening on weekdays and between 8.30am and 5.00pm at weekends. If you request one of these appointments, which are outside of usual working hours you will be offered a slot with a Rushcliffe GP, Nurse, Healthcare Assistant or First Contact Physiotherapist at one of five locations across the borough.

The location will depend on the day of your appointment.

The additional evening and weekend appointments will be available at:
Cotgrave Health Centre
Castle Healthcare Practice in West Bridgford
Keyworth Medical Practice
East Leake Health Centre
Radcliffe on Trent Health Centre

PLEASE NOTE THAT ALL ENHANCED HOURS APPOINTMENTS ARE PREBOOKABLE ONLY BY CONTACTING YOUR OWN GP PRACTICE.

THERE IS NO WALK IN SERVICE OFFERED.

IF YOU REQUIRE URGENT ASSISTANCE BEFORE 8AM OR AFTER 6.30PM, PLEASE CALL 111.

Online Services

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.