Health Conditions – Who Do I See?

Who is the best Healthcare Professional to see for the following conditions:

Abdominal Pain

Alcohol Advice

Who do I see?
Alcoholic’s Anonymous

Advice:
Please visit alcoholics anonymous.

Further information and support about Alcohol from NHS UK.

Blocked ears (wax)

Who do I see?
Community Pharmacy

Advice:
A pharmacist can help with earwax build-up

Speak to a pharmacist about earwax build-up. They can give advice and suggest treatments.

They might recommend chemical drops to dissolve the earwax. The earwax should fall out on its own or dissolve after about a week.

Do not use drops if you have a hole in your eardrum (a perforated eardrum).

Find a pharmacy

Non-urgent advice: Important Information

Do not use your fingers or any objects like cotton buds to remove earwax. This will push it in and make it worse.

Blood Tests

Who do I see?
Practice Nurse or HCA (Health Care Assistant)/Treatment Room Nurse

Advice:
Appointments for blood tests MUST have been requested by your doctor or other health care professional.

Further information about blood tests from NHS UK.

Boils

Who do I see?
Community Pharmacy/GP

Advice:
Further information about boils and carbuncles from NHS UK.

Breathlessness

Who do I see?
GP or A&E for severe symptoms

Advice:
Telephone 999 or 111 if symptoms are severe.
For less serious breathing issues such as COPD or chest infections.

Further information about breathlessness from NHS UK.

Burns

Who do I see?
Practice Nurse/ Urgent Care Centre if severe

Advice:
If severe, please search for your nearest Urgent Care Centre.

If not, please book an appointment with the Practice Nurse.

Further information about burns and scalds from NHS UK.

Cervical Smear

Who do I see?
Practice Nurse (female)

Advice:
Once you are invited, please book an appointment with the Practice Nurse on a day that you are not bleeding or on your period.

Further information about cervical screening from NHS UK.

Chest Pain

Who do I see?
GP or A&E for severe symptoms

Advice:
Telephone 999 or 111 if symptoms are severe.

If not severe and has lasted for more than a few days;

You can book an appointment with your the surgery.

Further information about chest pain from NHS UK.

Chronic Heart Disease

Who do I see?
GP/Practice Nurse

Advice:
Annual clinic appointments will be sent to all CHD patients, please ask for an earlier appointment if worried.

You can book an appointment with the appropriate healthcare professional, or alternatively, please phone the surgery to arrange your appointment.

Further information about heart disease from NHS UK.

Constipation or Piles

Who do I see?
Community Pharmacy/GP if persists more than 1 week

Advice:
Search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information about constipation from NHS UK.

Further information about piles (haemorrhoids) from NHS UK

Cough

Who do I see?
Community Pharmacy/GP if persists for more than 3 weeks

Advice:
Search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information how to treat your cough from NHS UK.

Dementia Screening

Who do I see?
GP

Advice:
You can book an appointment with your Doctor.

Further information about Dementia from NHS UK.

Depot Injection (contraception)

Who do I see?
Practice Nurse

Advice:
Please book to see the GP for an initial assessment and the nurse for repeat prescriptions once you are completed your first 3 months of medication.

Please ensure your smears are up-to-date.

You can book an appointment with the Practice Nurse.

Further information about the contraceptive injection from NHS UK

Diabetes Monitoring

Who do I see?
Practice Nurse/Health Care Assistant/GP

Advice:
You can book an appointment with the surgery.

Further information about diabetes from NHS UK.

Diet/Lifestyle Changes

Who do I see?
Health Care Assistant or Practice Nurse

Advice:
You can either book an appointment with appropriate healthcare professional, or alternatively, please phone the surgery to arrange your appointment.

Further Information about Diet from NHS UK.

Dressings

Who do I see?
Practice Nurse or HCA (Health Care Assistant)/Treatment Room Nurse

Advice:
You can either book an appointment with the appropriate healthcare professional, or alternatively, please phone the surgery to arrange your appointment.

Drug Addiction

Who do I see?
Talk to Frank or Alcoholic Anonymous

Advice:
Information about drugs please visit: Talk To Frank.

Please phone: 0300 1236600, for self-referral help.

For further information concerning alcohol please visit: Alcoholics Anonymous UK.

Call free: 0800 9177 650 or Email AA

Ear Care/Ear Wax

Who do I see?
Practice Nurse or HCA (Health Care Assistant)/Treatment Room Nurse

Advice:
Search for your nearest community pharmacist
.

If you think you may need ear irrigation (‘syringing’ ) please book an appointment with the appropriate healthcare professional, or alternatively please phone the surgery to arrange your appointment.

Further information about ear wax build up available from NHS UK.

Emergency Contraception

Who do I see?
Community Pharmacy/Family Planning Clinic/GP

Advice:
Search for your nearest community pharmacist,
 or for your nearest Family Planning Clinic

You can book an appointment with your Doctor.

Further information about emergency contraception available from NHS UK.

Flatulence

Who do I see?
Community Pharmacy/GP

Advice:
Find a pharmacy near you.

You can either book an appointment with the appropriate healthcare professional, or alternatively please phone the surgery to arrange your appointment.

Further advice about flatulence available from NHS UK.

Flu Vaccine

Who do I see?
Practice Nurse/ HCA (Health Care Assistant)/Treatment Room Nurse.

Advice:
You can either book an appointment with the appropriate healthcare professional, or alternatively please phone the surgery to arrange your appointment.

Further information about the flu vaccine from NHS UK.

Fungal Infections

Who do I see?
Community Pharmacy/GP if it persists

Advice:
Search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Genital Infections including Herpes

Who do I see?
Genitourinary (GUM) Clinic/GP

Advice:
Find a GUM clinic near you.

You can book an appointment with your Doctor.

Further information about sexual health available from NHS UK.

Head Injuries

Who do I see?
Community Pharmacy/GP/Urgent Care Centre if severe

Advice:
Please search for your nearest Urgent Care Centre,
 or search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information about head injury and concussion from NHS UK.

Headaches

Who do I see?
GP

Advice:
You can book an appointment with your Doctor.

Further information about headaches available from NHS UK.

Housing – letter of support

Who do I see?
We normally do not provide this service – Advice and help is available from Shelter England

Advice:
From time to time GPs are requested to provide reports for the patients to Local Housing Authorities and Housing Associations. This is not part of our core services and therefore we may charge an appropriate fee for the work involved or  we may refuse to do it. Please check with our reception team.

Further information and help is available from Shelter England

Indigestion

Who do I see?
Community Pharmacy/GP if it persists

Advice:
Please search for your nearest community pharmacist

You can book an appointment with your Doctor.

Further information about indigestion available from NHS UK.

Insect Bites

Who do I see?
Community Pharmacy/GP if severely infected

Advice:
Please search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information about insect bites and stings available from NHS UK.

Insurance Reports

Who do I see?
GP Surgery Receptionist

Advice:
Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery.

We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Medication Reviews

Who do I see?
Clinical Pharmacist/GP

Advice:
You can book an appointment with the Pharmacist or GP.

Please ensure you have had your annual bloods in advance of the appointment and bring all your medications with you to the review.

Missed Contraceptive/Emergency Contraception

Who do I see?
Family Planning Clinic/Community Pharmacy/Practice Nurse/GP

Advice:
For emergency contraception, please find your nearest community pharmacy. For other issues please search for your nearest family planning clinic .

You can book an appointment with the Practice Nurse/GP.

Further information about contraception from NHS UK.

Mouth Problems

Who do I see?
Community Pharmacy/Dentist/GP for Dental abscess if not emergency dentist available

Advice:
Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services, or you may find your nearest community pharmacy.

You can book an appointment with your Doctor.

Neck Pain

Who do I see?
Community Pharmacy/GP if it persists

Advice:
Please search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information about neck pain available from NHS UK.

Panic Attacks

Who do I see?
GP

Advice:
You can book an appointment with your Doctor.

Further information about panic attacks available from NHS UK.

Period Problems

Who do I see?
GP

Advice:
You can book an appointment with your Doctor.

Further information about period problems available from NHS UK.

Pneumoccocal Vaccine

Who do I see?
Practice Nurse/ HCA (Health Care Assistant)/Treatment Room Nurse.

Advice:
You can book an appointment with your Doctor.

Further information about the pneumococcal vaccine from NHS UK.

Rectal Problems

Who do I see?
Community Pharmacy/GP if persists for more than 7 days.

Advice:
Please search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Shingles Vaccine

Who do I see?
Practice Nurse/ HCA (Health Care Assistant)/Treatment Room Nurse.

Advice:
You can book an appointment with the appropriate Nurse.

Further information about the shingles vaccination available from NHS UK.

Sinusitis

Who do I see?
Community Pharmacy/GP if it persists

Advice:
Please search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information about sinusitis available from NHS UK.

Smoking Cessation

Who do I see?
Nurses/GPs/Smokefree

Advice:
You can also visit Smokefree, or find out more from NHS UK.

Sore Penis

Who do I see?
Sexual Health Clinics/GP if it persists

Advice:
Find your local clinic.

You can book an appointment with the GP.

Further information about penis problems, available from NHS UK.

Sprains

Who do I see?
Community Pharmacy/GP if it persists over 7 days/Urgent Care Centre

Advice:

Please search for your nearest community pharmacist.

If it is a suspected serious injury, please search for your nearest Urgent Care Centre.

You can book an appointment with the GP.

Further information about sprains and strains available from NHS UK.

Styes

Who do I see?
Community Pharmacy/Optician/GP if it persists

Advice:
Please search for your nearest opticians or search for your nearest community pharmacist

You can book an appointment with the GP.

Further information about styes from NHS UK.

Termination of Pregnancy

Who do I see?
Sexual Health Services/Family Planning Clinic

Advice:
Termination of Pregnancy service is for women who are pregnant and want to discuss their pregnancy options, which might include having a termination. Your local clinic will offer advice and information, and can help you with a hospital appointment if that is what you decide to do.

Find pregnancy termination services

Further information about terminating your pregnancy 

Tiredness and fatigue

Who do I see?
Self-Help/GP

Advice:
Feeling exhausted is so common that it has its own acronym, TATT, which stands for “tired all the time”.

Further information and help is available from NHS UK

If you feel that you are still experience symptoms of tiredness, please book an appointment with your GP.

Urine Infections

Who do I see?
GP

Advice:
Please bring a urine sample into the consultation; sterile pots available at reception.

You can book an appointment with the GP.

Information about Urinary tract infections (UTIs) available from NHS UK.

Verrucae

Who do I see?
Community Pharmacy

Advice:
Please search for your nearest community pharmacist who can advise on over the counter treatments available.

Further information about warts and verrucas available from NHS UK.

Vomiting

Who do I see?
Community Pharmacy/GP

Advice:
Please search for your nearest community pharmacist.

For babies and toddlers, or if it persists longer than 1 week in children and adults, please book an appointment with your Doctor.

Further information about diarrhoea and vomiting from NHS UK.

Warts

Who do I see?
Community Pharmacy/GP

Advice:
Please search for your nearest community pharmacist who can advise you on over the counter treatment options. 

Further information about warts and verrucas from NHS UK.

Acute Asthma

Who do I see?
Attend walk in centre or A&E

Advice:
For routine asthma care, please book to see the Practice Nurse.

Further information about Asthma from NHS UK

Anxiety

Back Pain

Who do I see?
Community Pharmacy/ Physiotherapist / GP after 7 days

Advice:
Search for your nearest community pharmacist.

Further information about back pain from NHS UK.

Alexander technique for back pain

Extensive coverage has today been given to a study that found the Alexander technique – a method of teaching improved posture – is beneficial for easing back pain. The study on the technique involved over 500 people with chronic back pain from general practices across the UK. It found that people who received one-to-one instruction in the Alexander technique, along with exercise, had reduced back pain and improved disability after one year compared to those receiving standard care.

Blood Pressure Monitoring

Who do I see?
Practice Nurse

Advice:
These can also be performed at most local pharmacies. If the results are high, a GP appointment would be needed for further evaluation.

Further information about blood pressure from NHS UK.

Blue Badge Forms

Who do I see?
Contact your local Council directly or Apply online

Advice:
To apply for a Blue Badge parking permit, you need to contact your local council. 

The Blue Badge Scheme is for people with severe mobility problems. Blue Badge holders are able to park close to where they need to go. The scheme is managed by local authorities who deal with applications and issue Blue Badges.

GOV.UK has more details about the Blue Badge scheme, including information about applying for a Blue Badge.

Breastfeeding Advice

Bruised Ribs

Who do I see?
Community Pharmacist/GP / UCC

Advice:
For pain relief, please search for your nearest community pharmacy. For difficulty breathing, please book an appointment with the surgery.

Further information about broken or bruised ribs from NHS UK.

Cellulitis

Who do I see?
GP

Advice:
Please book your appointment with the surgery.

Further information about cellulitis from NHS UK.

Chest Infections

Who do I see?
GP if persists for more than 1 week, or other chest issues (asthma)

Advice:
You can book an appointment with the surgery.

Further information about chest infection from NHS UK.

Coils or Implants

Who do I see?
Practice Nurse/GP/Sexual Health Clinic

Advice:
You can book an appointment with the Practice Nurse.

Information about contraceptive implants.

Information about coils.

Where to get an IUD

You can get the IUD for free, even if you’re under 16, from:

  • contraception clinics
  • sexual health or genitourinary medicine (GUM) clinics
  • GP surgeries
  • some young people’s services

Find you nearest sexual health clinic.

Colds

Who do I see?
Community Pharmacy

Advice:
Search for your nearest community pharmacistAntibiotics are NOT needed for the common colds, as colds are caused by a virus.

Further information about colds from NHS UK.

Contraception and Family Planning

Who do I see?
GP/Practice Nurse

Advice:
Contraception and family planning appointments are available in any routine GP clinic.

Please ensure your smears are up-to-date.

Please book to see the GP for an initial assessment and the nurse for repeat prescriptions once you are completed your first 3 months of medication.

You can book an appointment with your Doctor/Practice Nurse.

Further information about contraception from NHS UK.

Cystitis

Who do I see?
Practice Nurse/GP

Advice:
You can book an appointment with the Practice Nurse/ Doctor.

Further information about cystitis from NHS UK.

Dental Problems

Who do I see?
Dentist

Advice:
Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services. NHS 111 can advise on an emergency dentist if needed.

Please note: The Doctors do not see dental problems.

Depression

Who do I see?
GP

Advice:
You can book an appointment with your Doctor.

Further information about depression from NHS UK.

Diarrhoea

Who do I see?
Community Pharmacist/GP if persists longer than 7 days or in a career dealing with food or caring for others

Advice:
Search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information about diarrhoea and vomiting from NHS UK.

Dizziness

Who do I see?
See the Practice Nurse or Healthcare assistant, immediately before a GP appointment

Advice:
You can book an appointment with the Nurse.

Further information about Dizziness from NHS UK.

DWP: GP letters for Personal Independence Payment (PIP) and Employment and Support Allowance

Who do I see?
We are unable to provide letters of support

Advice:
The DWP will usually contact your GP or healthcare professional to obtain medical evidence when you submit a PIP or ESA claim, the information is then sent to the DWP as part of your claim process. 

We are therefore unable to provide additional letters of support as the information we provide, will normally be included in the report requested by the DWP. However you may request your medical records if you feel this may help your case. If you would like a copy of your medical records, please contact the Practice who will advise you accordingly.

We have provided some useful contacts shown below to help you:

Useful contacts
Action for M.E.
Information and support for people with M.E. and their carers General enquiries: 0117 927 9551 (Mon-Fri 9am-5pm).

Online M.E. CentreAction for M.E

Welfare Rights Line: 0845 122 8648 (times vary)

Citizens Advice Bureau
Offers advice on a range of issues and may complete a benefits check for you. Find your local Citizens Advice Bureau.

Disability Information and Advice Line (DIAL)
To find your local DIAL office, contact Scope, 6 Market Road, London N7 9PW Tel: 0808 800 3333

Disability Rights UK
Factsheets on benefits, tax credits and independent living from disability rights uk

Local Councils
Some local councils employ welfare rights workers. Your local council may also have information about other services that offer welfare rights advice in your area.

Earache

Who do I see?
GP

Advice:
You can book an appointment with your Doctor.

Further information about earache available from NHS UK.

Eczema

Who do I see?
Community Pharmacy/GP if persists for more than 4 weeks or is infected

Advice:
Search for your nearest community pharmacist

You can book an appointment with your Doctor.

Further information about eczema available from NHS UK.

Eye Injuries

Who do I see?
Urgent Care Centre/A&E if severe

Advice:
Please search for your nearest Urgent Care Centre
. If severe, please go to your nearest A&E department.

Flu

Who do I see?
Community Pharmacy/GP if persists for more than 7 days or difficulty breathing

Advice:
Search for your nearest community pharmacist.

Please book an appointment with your GP.

Further information about flu from NHS UK.

Forms, certificates and medicals

Who do I see?
GP Receptionists

Advice:
A medical examination will be booked if necessary.

Completion of forms, certificates and medicals are not covered under the NHS. Payment for reports must accompany the request or appointment booking (i.e. in advance).

Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery.

Please allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Please note we do not sign passport forms.

General Advice

Who do I see?
Self-Care/111/Community Pharmacy

Advice:
Please visit the NHS UK information home pages. You can also telephone 111 for any non-urgent medical issues or you can search for your nearest community pharmacist.

Hay Fever

Who do I see?
Community Pharmacy

Advice:
Hay fever medications are available from the chemist without needing to see your GP.

Search for your nearest community pharmacist.

Further information about hay fever available from NHS UK.

Head Lice

Who do I see?
Community Pharmacy/School Nurse/Practice Nurse

Advice:
Please search for your nearest community pharmacist.

You can book an appointment with the Practice Nurse.

Further information about head lice available from NHS UK.

Holiday Cancellation Certificate

Who do I see?
GP Surgery Receptionist

Advice:
Please attend in person or post the documentation and payment.

Holiday Cancellation forms are not covered by the NHS, there will be a charge for this service.
Payment for reports must accompany the request or booking (i.e. in advance). Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery.

We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Hyperventilation

Who do I see?
GP

Advice:
You can book an appointment with your Doctor.

Further information about hyperventilation available from NHS UK.

Infected Wounds

Who do I see?
Practice Nurse

Advice:
You can book an appointment with the Practice Nurse.

Insomnia

Who do I see?
Community Pharmacy/GP

Advice:
Search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information about insomnia available from NHS UK.

Medical Reports

Who do I see?
GP Surgery Receptionist

Advice:
Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery.

We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Mental Health

Who do I see?
GP/Mental Health Support Services/Samaritans

Advice:
These are helplines with specially trained volunteers who’ll listen to you, understand what you’re going through, and help you through the immediate crisis.

Samaritans operates a free service 24 hours a day, 365 days a year for people who want to talk in confidence. Call them on 116 123 or visit the Samaritans website.

Find out how to deal with a mental health crisis or emergency

Further information from NHS UK How to access mental health services

To see your GP

You can book an appointment with your Doctor.

Moles

Who do I see?
GP

Advice:
You can book an appointment with your Doctor.

Further information about moles available from NHS UK.

Nosebleeds

Who do I see?
111/Urgent Care if severe/GP if several episodes

Advice:
Pinch nose (do not lean head back) and apply ice pack. Find out more information about nose bleeds. If concerned, you can ring 111, or search for your nearest Urgent Care Centre.

You can book an appointment with your Doctor.

Passport Forms

Who do I see?
We do not sign passport forms

Advice:
Passport forms are not covered by the NHS.

Accepted occupations that can countersign your passport photo.

Phobias

Who do I see?
GP

Advice:
You can book an appointment with your Doctor.

Further information about phobias available from NHS UK.

Rashes

Who do I see?
Community Pharmacy/GP if persists for more than 7 days.

Advice:

Please search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information – Rashes in babies and children

Removal of Stitches

Who do I see?
Practice Nurse/ HCA (Health Care Assistant)/Treatment Room Nurse

Advice:
You can either book an appointment with appropriate healthcare professional, or alternatively please phone the surgery to arrange your appointment.

Sick Note (Fit Note)

Who do I see?
Self certify first 7 days, then routine GP appointment

Advice:
For more information, visit: CHP – Sick (fit) notes

Skin Conditions

Who do I see?
Community Pharmacy/GP if it persists

Advice:
Please search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information about common skin conditions available from NHS UK.

Sore Eyes

Who do I see?
Optician/Community Pharmacy/GP if it persists

Advice:
If severe, please go to your nearest A&E departments. Please search for your nearest opticians or search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Sore Throat

Who do I see?
Community Pharmacy/GP if it persists

Advice:
Please search for your nearest community pharmacist.

If you have a sore throat, there are a number of ways you can help yourself. Paracetamol can help with the pain, and gargling with warm, salty water may help shorten the infection (but this isn’t recommended for children). In most cases, you only need to see your GP if your sore throat doesn’t improve after a week.

You can book an appointment with the GP.

Further information on how to treat a sore throat yourself .

Tetanus Injection

Who do I see?
Practice Nurse/ HCA (Health Care Assistant)/Treatment Room Nurse.

Advice:
You can either book an appointment with the appropriate healthcare professional or, alternatively please phone the surgery to arrange your appointment.

Further information about tetanus, available from NHS UK.

Thrush (Vaginal)

Who do I see?
Self-Help Advice/Community Pharmacy/Sexual Health Clinic

Advice:
You find information on the NHS help page. You can also search for your nearest community pharmacist. If you are sexually active, you can also visit your local Sexual Health Clinic.

Travel Vaccinations

Who do I see?
Practice Nurse

Advice:
Please book an appointment, at least 6 weeks  or more before travelling.

You can book an appointment with the Practice Nurse.

NHS guide to Travel vaccinations

Vaginal Discharge

Who do I see?
Sexual Health Clinic/Practice Nurse/GP

Advice:
You can search for your nearest community pharmacist.

If you are sexually active, you can visit your local Sexual Health Clinic.

You can book an appointment with the Practice Nurse/GP.

Further information about vaginal discharge available from NHS UK.

Vitamin B12 Injection

Who do I see?
Practice Nurse or HCA (Health Care Assistant)/Treatment Room Nurse

Advice:
You can either book an appointment with the appropriate healthcare professional, or alternatively please phone the surgery to arrange your appointment.

Further information about Vitamin B12 or folate deficiency anaemia, available from NHS UK.

Warfarin Monitoring

Who do I see?
Referral required

Advice:
If you are taking warfarin blood thinning tablets, we can refer you for this service.

You can book an appointment with your Doctor.

Further information about warfarin, available from NHS UK.