Up To 15 Minutes Late
You will be marked as arrived on the system and every effort will be made to accommodate you being seen. You will be informed that you will need to wait and that you may have to see another clinician. If it is not possible for you to see a clinician, you’ll have to rebook your appointment, unless clinically urgent.
Over 15 Minutes Late
You will be informed that you need to rebook your appointment, unless clinically urgent.